Privacy Policy

This Privacy Policy explains how personal data may be collected, used, disclosed, stored and protected when you visit or submit information through christopherng.com.sg.

By using this website or submitting any form, you agree to the collection, use and disclosure of your personal data as described in this Privacy Policy.

1. Website Owner & Contact

This website is operated for:

Christopher Ng 吴錦釗
ERA Executive Group Division Director
CEA Registration Number: R014394H
ERA Realty Network Pte Ltd

Company Address:
ERA Realty Network Pte Ltd
ERA APAC Centre
450 Lorong 6 Toa Payoh, #03-01
Singapore 319394

Email: chris.ng9694@gmail.com

Phone / WhatsApp: +65 8868 2289

For privacy-related enquiries, access requests, correction requests or withdrawal of consent, please contact:

Data Protection Contact: chris.ng9694@gmail.com

2. Personal Data We May Collect

We may collect personal data when you use this website, submit a form, complete an assessment, request a property audit, contact Christopher directly or interact with links and services on this website.

Personal data may include:

• Full name
• Email address
• Mobile number
• WhatsApp contact details
• Preferred contact method
• Property ownership details
• Property type
• Property location
• Estimated property value
• Buying, selling or renting timeline
• Property investment goals
• Property portfolio information
• Budget range
• Preferred districts or locations
• Rental expectations
• Notes or messages submitted through forms
• Assessment responses
• Property audit responses
• Enquiry type
• Communication history
• Website interaction data
• IP address, device information and browser information
• Analytics, cookies and tracking data where applicable

We only collect personal data that is relevant to the services, enquiries, assessments, communications or website functions provided.

3. How Personal Data Is Collected

We may collect personal data through:

• Contact forms
• Property Portfolio Growth Assessment forms
• Property audit request forms
• Complimentary consultation or strategy session requests
• Newsletter, webinar or seminar interest forms
• WhatsApp, phone or email enquiries
• Admin backend lead records
• Website analytics tools
• Cookies and tracking technologies
• Third-party platforms when you interact with external links

We may also receive information from publicly available sources or third-party platforms where relevant, such as review platforms, property platforms or public transaction-related datasets.

4. Purposes For Collecting, Using And Disclosing Personal Data

We may collect, use and disclose your personal data for the following purposes:

• To respond to your enquiry
• To contact you by phone, WhatsApp, email or other provided contact method
• To assess your property-related goals
• To provide property consultation or follow-up
• To prepare for a property portfolio discussion
• To review your Property Portfolio Growth Assessment
• To process your complimentary session request
• To process your property audit request
• To understand your buying, selling, renting or investment needs
• To provide property-related recommendations or next steps
• To manage leads and enquiries internally
• To update lead status and internal notes in the admin dashboard
• To send confirmation emails after form submissions
• To send admin notifications regarding new enquiries
• To send a copy of customer confirmation emails to the admin email for record keeping
• To improve website performance, user experience and content
• To measure marketing and conversion performance
• To prevent spam, abuse, fraud or unauthorised access
• To comply with legal, regulatory or professional obligations
• To protect the rights, safety and property of Christopher Ng, users or third parties

We will not use your personal data for purposes that are unrelated to your enquiry or relationship with us unless permitted by law or with your consent.

5. Contact By Phone, WhatsApp And Email

When you submit your contact details, you agree that Christopher Ng, his team or authorised representatives may contact you regarding your enquiry.

This may include contact by:

• Phone call
• WhatsApp
• SMS
• Email

You may request to stop receiving marketing or follow-up communications at any time by contacting us.

Transactional or service-related messages may still be sent where necessary to respond to your enquiry, manage an appointment, provide requested information or comply with legal obligations.

6. Property Portfolio Assessment Data

If you complete the Property Portfolio Growth Assessment, we may collect and store your assessment responses, including your property ownership status, portfolio goals, preferred asset classes, timeline and other information you provide.

This information is used to:

• Generate a general portfolio profile
• Understand your property objectives
• Help Christopher or his team review your situation
• Determine whether a follow-up consultation may be suitable
• Improve the assessment experience

Assessment results are general in nature and do not constitute financial, legal, tax or investment advice.

7. Property Audit Requests

If you request a property audit, we may collect information about your property, including property type, location, estimated value, selling or rental timeline and any notes you provide.

This information is used to:

• Review your property enquiry
• Assess potential market positioning
• Understand your selling or rental objectives
• Contact you regarding possible next steps
• Prepare for a discussion with Christopher or his team

Submitting a property audit request does not guarantee acceptance, confirmation, valuation or formal advisory service.

8. Admin Dashboard And Internal Lead Management

Information submitted through website forms may be stored in an internal admin dashboard or database.

The admin dashboard may be used to:

• View submitted enquiries
• View assessment responses
• View property audit requests
• Update lead status
• Add internal notes
• Export lead records where required
• Track whether follow-up has been completed

Access to the admin dashboard should be restricted to authorised personnel only.

9. Email Notifications And Resend

This website may use an email delivery provider such as Resend to send automated emails.

These emails may include:

• Customer confirmation emails
• Complimentary session request confirmations
• Property audit request confirmations
• Contact form confirmation emails
• Admin notification emails
• Copies of customer emails sent to the admin email for record keeping

Email service providers may process personal data such as your name, email address, enquiry type and message content only for the purpose of delivering and managing email communications.

If email functionality is not configured, form submissions may still be stored successfully without sending emails.

10. Disclosure Of Personal Data

We may disclose personal data where necessary to support website operations, respond to enquiries or comply with legal obligations.

Personal data may be disclosed to:

• Christopher Ng
• Christopher's authorised team members
• ERA Realty Network Pte Ltd where relevant
• Website hosting and database providers
• Email delivery providers
• Form processing providers
• CRM or lead management tools
• Analytics and marketing platforms
• IT support or website maintenance providers
• Professional advisers, where necessary
• Regulatory authorities, government agencies or law enforcement where required by law

We do not sell personal data.

11. Third-Party Platforms

This website may contain links to third-party platforms, including:

• PropertyGuru
• YouTube
• Facebook
• Instagram
• LinkedIn
• Real Estate Mentor Singapore
• CNA Radio or other media platforms
• WhatsApp

When you click on a third-party link, you leave this website.

Third-party platforms may collect and process your personal data according to their own privacy policies and terms.

We are not responsible for the privacy practices, content or security of third-party websites.

12. Cookies, Analytics And Tracking

This website may use cookies, analytics tools and tracking technologies to improve website performance and understand user behaviour.

These tools may collect information such as:

• Pages visited
• Time spent on page
• Buttons clicked
• Form interactions
• Device type
• Browser type
• Referring website
• Approximate location
• IP address
• Conversion events

Analytics and tracking tools may include, but are not limited to:

• Google Analytics
• Google Tag Manager
• Meta Pixel
• Other advertising or conversion tracking tools

These tools may be added in the future.

Where required, cookie notices, consent tools or opt-out options may be implemented.

You can also control cookies through your browser settings.

13. Marketing And Retargeting

If marketing pixels or advertising tools are enabled, website interaction data may be used to:

• Measure advertising performance
• Understand which sections users engage with
• Improve marketing campaigns
• Retarget users with relevant property-related content
• Track conversions from advertising campaigns

We will not use marketing data in a way that is intentionally misleading or unrelated to the services offered on this website.

14. Accuracy Of Personal Data

You should ensure that the personal data you provide is accurate, complete and updated.

If your contact details or submitted information changes, you may contact us to update or correct your information.

We may rely on the information you provide when responding to enquiries, preparing follow-up, or assessing your property-related needs.

15. Protection Of Personal Data

We take reasonable steps to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

Protection measures may include:

• Access control for admin systems
• Password-protected admin access
• Secure hosting infrastructure
• Database access restrictions
• Email delivery controls
• Internal handling procedures
• Limiting access to authorised personnel

However, no method of online transmission or electronic storage is completely secure.

Users submit information through the website at their own risk.

16. Retention Of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required for legal, business, regulatory, accounting or operational purposes.

Personal data may be retained for purposes such as:

• Responding to enquiries
• Managing follow-up communications
• Maintaining business records
• Handling complaints or disputes
• Complying with regulatory obligations
• Improving website and service delivery

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

17. Transfer Of Personal Data Outside Singapore

Some service providers used by this website may store or process data outside Singapore.

These may include hosting providers, email service providers, analytics providers or marketing platforms.

Where personal data is transferred outside Singapore, reasonable steps will be taken to ensure that the receiving party provides a standard of protection comparable to applicable Singapore personal data protection requirements.

18. Access And Correction Requests

You may request access to your personal data or ask for corrections to be made if your personal data is inaccurate or incomplete.

To make a request, please contact:

Email: chris.ng9694@gmail.com

We may require verification of your identity before processing your request.

We may also charge a reasonable administrative fee where permitted by law.

Some requests may be refused or limited where allowed by applicable law, such as where disclosure would reveal confidential information or affect another person's personal data.

19. Withdrawal Of Consent

You may withdraw your consent for the collection, use or disclosure of your personal data by contacting us.

Please note that withdrawing consent may affect our ability to:

• Respond to your enquiry
• Provide follow-up
• Process your property audit request
• Review your portfolio assessment
• Contact you regarding property services
• Maintain ongoing communication

Withdrawal of consent will not affect any collection, use or disclosure that occurred before the withdrawal, or any continued use that is permitted or required by law.

20. Data Breach Handling

If a data incident occurs, we will take reasonable steps to assess the situation, contain the incident and take appropriate action.

Where required by applicable law, affected individuals and/or relevant authorities may be notified.

21. Children And Minors

This website is intended for adults seeking property-related information, consultation or services.

We do not knowingly collect personal data from children or minors.

If you believe that a child or minor has submitted personal data through this website, please contact us so that appropriate action can be taken.

22. Publicly Available Information

This website may display publicly available information such as:

• Property transaction summaries
• Awards
• Review counts
• Media appearances
• Public profile links
• PropertyGuru profile information
• Public YouTube or social media content

Where such information is displayed, it is used for credibility, transparency and informational purposes.

Private buyer names, seller names or sensitive personal data should not be displayed in transaction records.

23. Legal And Regulatory Compliance

We may collect, use, retain or disclose personal data where necessary to comply with legal, regulatory, professional or administrative requirements.

This may include disclosure to regulators, authorities, courts, law enforcement agencies or professional advisers where required or permitted by law.

24. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of this website after updates are posted means you acknowledge the updated Privacy Policy.

25. Contact Us

If you have questions about this Privacy Policy, your personal data, access requests, correction requests or withdrawal of consent, please contact:

Christopher Ng 吴錦釗
ERA Executive Group Division Director
ERA Realty Network Pte Ltd

Email: chris.ng9694@gmail.com

Phone / WhatsApp: +65 8868 2289

Address:
ERA Realty Network Pte Ltd
ERA APAC Centre
450 Lorong 6 Toa Payoh, #03-01
Singapore 319394