PDPA Notice

This PDPA Notice explains how personal data submitted through christopherng.com.sg may be collected, used, disclosed, stored and managed in accordance with Singapore's Personal Data Protection Act 2012.

This notice should be read together with our:

• Privacy Policy
• Terms & Conditions

By using this website, submitting a form, completing an assessment, requesting a property audit or contacting Christopher Ng, you acknowledge that you have read and understood this PDPA Notice.

1. Who This Notice Applies To

This PDPA Notice applies to individuals who interact with this website or Christopher Ng's real estate services, including:

• Website visitors
• Property owners
• Landlords
• Tenants
• Buyers
• Sellers
• Investors
• Property portfolio assessment users
• Property audit request users
• Contact form users
• Webinar, seminar or event registrants
• Individuals who contact Christopher Ng by phone, WhatsApp or email

2. Representative Information

This website is operated for:

Christopher Ng 吴錦釗
ERA Executive Group Division Director
CEA Registration Number: R014394H
ERA Realty Network Pte Ltd

Company Address:
ERA Realty Network Pte Ltd
ERA APAC Centre
450 Lorong 6 Toa Payoh, #03-01
Singapore 319394

Email: chris.ng9694@gmail.com

Phone / WhatsApp: +65 8868 2289

3. Data Protection Contact

For PDPA-related enquiries, personal data access requests, correction requests, withdrawal of consent or privacy-related concerns, please contact:

Data Protection Contact: Christopher Ng / Authorised Representative

Email: chris.ng9694@gmail.com

Phone / WhatsApp: +65 8868 2289

Please include your full name, contact details and a clear description of your request.

We may need to verify your identity before processing certain requests.

4. What Is Personal Data?

Personal data generally refers to data about an individual who can be identified from that data, or from that data together with other information that an organisation has or is likely to have access to.

Examples of personal data that may be collected through this website include:

• Name
• Email address
• Mobile number
• WhatsApp number
• Property location
• Property ownership information
• Property type
• Budget range
• Estimated property value
• Rental expectations
• Investment goals
• Portfolio information
• Buying, selling or renting timeline
• Preferred contact method
• Messages or notes submitted through forms
• Assessment responses
• Property audit responses
• Website interaction data where analytics tools are enabled

5. How We Collect Personal Data

Personal data may be collected when you:

• Submit the contact form
• Complete the Property Portfolio Growth Assessment
• Request a complimentary portfolio strategy session
• Request a property audit
• Register interest in a webinar, seminar or event
• Contact Christopher Ng by phone, WhatsApp or email
• Click on website CTAs or submit enquiry details
• Interact with this website through analytics or tracking tools
• Engage with linked third-party platforms

Personal data may also be collected from publicly available sources or third-party platforms where relevant and lawful.

6. Purposes For Collection, Use And Disclosure

Your personal data may be collected, used or disclosed for purposes including:

• Responding to your enquiry
• Contacting you about buying, selling, renting or property investment matters
• Reviewing your Property Portfolio Growth Assessment
• Preparing for a property portfolio strategy discussion
• Processing your complimentary session request
• Reviewing your property audit request
• Understanding your property goals and needs
• Providing relevant property-related information
• Arranging consultations, follow-ups or discussions
• Managing lead records in the internal admin system
• Sending customer confirmation emails
• Sending admin notification emails
• Sending copies of customer emails to the admin email for record keeping
• Improving the website, forms and user experience
• Tracking enquiry and conversion performance
• Preventing spam, fraud or website misuse
• Complying with legal, regulatory or professional obligations
• Protecting the rights, safety and property of users, Christopher Ng, his team or third parties

We will only collect, use or disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances, or where permitted by law.

7. Consent

By voluntarily submitting your personal data through this website, you consent to the collection, use and disclosure of your personal data for the purposes stated in this PDPA Notice and the Privacy Policy.

Consent may be given when you:

• Submit a form
• Complete an assessment
• Request a property audit
• Request a complimentary strategy session
• Contact Christopher Ng directly
• Register interest in an event or seminar
• Communicate with Christopher Ng or his team

Where required, we may ask for additional consent for specific purposes.

8. Contact By Phone, WhatsApp, SMS And Email

When you provide your contact details, you agree that Christopher Ng, his team or authorised representatives may contact you regarding your enquiry.

This may include contact through:

• Phone call
• WhatsApp
• SMS
• Email

These communications may relate to:

• Your property enquiry
• Your submitted assessment
• Your property audit request
• Follow-up questions
• Suggested next steps
• Consultation scheduling
• Property-related updates relevant to your enquiry

You may request to stop receiving non-essential marketing or follow-up messages at any time.

9. Do Not Call Registry

If marketing or promotional messages are sent to Singapore telephone numbers, applicable Do Not Call Registry obligations may apply.

Where required, we may check the Do Not Call Registry or rely on clear and unambiguous consent before sending specified marketing messages.

Service-related messages that respond directly to your enquiry may still be sent where permitted by law.

10. Withdrawal Of Consent

You may withdraw your consent for the collection, use or disclosure of your personal data by contacting us.

Please contact:

Email: chris.ng9694@gmail.com

Phone / WhatsApp: +65 8868 2289

Please note that withdrawing consent may affect our ability to:

• Respond to your enquiry
• Review your assessment
• Process your property audit request
• Contact you about a submitted form
• Provide property-related follow-up
• Arrange a consultation
• Maintain ongoing communication

Withdrawal of consent does not affect any collection, use or disclosure that occurred before your withdrawal, or any continued use that is permitted or required by law.

11. Access To Personal Data

You may request access to personal data that we hold about you.

An access request may include asking for:

• Confirmation of whether we hold your personal data
• A copy of your submitted personal data
• Information about how your personal data has been used or disclosed, where applicable

We may need to verify your identity before responding.

We may also decline, limit or charge a reasonable administrative fee for certain access requests where permitted by law.

12. Correction Of Personal Data

You may request correction of personal data that is inaccurate, incomplete or outdated.

To request correction, please provide:

• Your full name
• Contact details
• Information to be corrected
• Correct updated information
• Supporting details if required

We will take reasonable steps to correct personal data where appropriate.

13. Accuracy Of Information Provided

You are responsible for ensuring that the personal data you submit is accurate, complete and current.

This is important because the information you provide may be used to:

• Contact you
• Assess your enquiry
• Prepare follow-up
• Review your property goals
• Understand your property situation
• Provide relevant next steps

If your information changes, please contact us to update it.

14. Protection Of Personal Data

Reasonable measures will be taken to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

Measures may include:

• Restricted admin access
• Password-protected systems
• Secure hosting and database infrastructure
• Access controls
• Email delivery safeguards
• Limiting data access to authorised persons
• Internal handling procedures

However, no online platform, website, email system or database can be guaranteed to be completely secure.

15. Retention Of Personal Data

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required for business, legal, regulatory, accounting or operational purposes.

Personal data may be retained for purposes such as:

• Managing enquiries
• Maintaining lead records
• Following up on consultations
• Handling disputes or complaints
• Complying with legal or regulatory requirements
• Improving services and website experience

When personal data is no longer required, reasonable steps will be taken to delete, anonymise or securely dispose of it.

16. Disclosure To Third Parties

Personal data may be disclosed where necessary to support website operations, lead management, communication or legal compliance.

Third parties may include:

• Christopher Ng's authorised team members
• ERA Realty Network Pte Ltd, where relevant
• Website hosting providers
• Database providers
• Email delivery providers such as Resend
• CRM or lead management tools
• Analytics and marketing platforms
• IT support providers
• Professional advisers
• Regulatory authorities or government agencies where required by law

We do not sell personal data.

17. Overseas Transfer Of Personal Data

Some service providers may store or process data outside Singapore.

Where personal data is transferred outside Singapore, reasonable steps will be taken to ensure that the receiving party provides a standard of protection comparable to the protection required under Singapore personal data protection laws.

18. Email Notifications And Admin Copies

This website may send automated emails after a user submits a form or completes an assessment.

These may include:

• Customer confirmation emails
• Complimentary session confirmation emails
• Property audit confirmation emails
• Contact form confirmation emails
• Admin notification emails
• Copies of customer emails sent to the admin email for record keeping

These emails may include personal data such as name, email, mobile number, enquiry type and submitted responses.

Email delivery may be handled by a third-party email provider such as Resend.

19. Website Analytics And Cookies

This website may use analytics, cookies or tracking technologies to understand website performance and user behaviour.

Information collected may include:

• Pages visited
• Time spent on page
• Clicks
• Form interactions
• Device type
• Browser type
• Referring page
• Approximate location
• IP address

Analytics and tracking tools may be used to improve the website, understand user engagement and measure marketing performance.

Users may control cookies through their browser settings.

20. External Platforms

This website may link to external platforms such as:

• PropertyGuru
• YouTube
• Facebook
• Instagram
• LinkedIn
• Real Estate Mentor Singapore
• CNA Radio or other media platforms
• WhatsApp

When you click an external link, you leave this website.

External platforms are governed by their own privacy policies and terms.

We are not responsible for how third-party platforms collect, use, disclose or protect your personal data.

21. Public Transaction, Review And Media Information

This website may display publicly available or platform-based information, including:

• Property transaction summaries
• Review counts
• Ratings
• Testimonials
• Awards
• Media features
• Public social media links
• Public profile links

Private buyer names, seller names or sensitive personal data should not be displayed in transaction records.

Transaction information may be subject to update delays.

22. Data Breach Response

If a data incident occurs, reasonable steps will be taken to:

• Assess the incident
• Contain the issue
• Review the affected data
• Take corrective action
• Notify affected individuals or authorities where required by law

23. Complaints Or Concerns

If you have concerns about how your personal data has been handled, please contact us first.

Email: chris.ng9694@gmail.com

Please include:

• Your full name
• Contact details
• Description of your concern
• Relevant dates or form submissions, if applicable

We will review your concern and respond where appropriate.

24. Updates To This PDPA Notice

This PDPA Notice may be updated from time to time.

The latest version will be posted on this page with an updated "Last updated" date.

Your continued use of this website after updates are posted means you acknowledge the updated notice.

25. Contact

For PDPA-related questions, requests or concerns, please contact:

Christopher Ng 吴錦釗
ERA Executive Group Division Director
CEA Registration Number: R014394H
ERA Realty Network Pte Ltd

Email: chris.ng9694@gmail.com

Phone / WhatsApp: +65 8868 2289

Address:
ERA Realty Network Pte Ltd
ERA APAC Centre
450 Lorong 6 Toa Payoh, #03-01
Singapore 319394